Universal Collection Systems
Through the years, UCS has looked for ways to offer value added services for our clients. Universal Collection Systems, Inc. provides the traditional services that you expect from a full service collection agency. Universal Cable Systems, Inc. was formed to provide field related services to the cable industry. PursuerSoft software was written for UCS to help in the management of our cable services and provides important reports for the cable industry. Professional Process Servers, Inc. was formed to provide services to not only the collection industry but to real estate management and attorney firms as well.
UCS has experience in collecting delinquent accounts in several areas.
These service areas include:
- Cable and Utilities Collections
- Medical and Specialized Surgery Centers
- Government Collections for Court Costs and Fines
- Retail and Direct Marketing Collections
Collection Support Services:
- Legal Support - UCS has attorneys on retainer to file lawsuits if needed.
- Bankrupt Accounts - UCS files and monitors your claims.
- Skip Tracing - UCS uses multiple skip tracing services to help locate your Accounts.
Universal Cable Systems
Universal Cable Systems addresses many of the challenges facing the Cable industry today. UCS partnered with Time Warner Cable in 1998 to aid in the collections efforts of delinquent accounts. Upon their request, we became a subcontractor and our cable services now focuses on write off collections, cable equipment recovery and sales and tap audits. As our business grew, we discovered that manually reporting daily activities was time consuming and costly. We determined that technology was available that could drastically reduce the time spent in reporting. As a result UCS developed a software solution that uses PCs and Palm handheld computers to automate the reporting process. That product is now available to the Cable Industry along with many other profit recovery services.
- Tap Audits
UCS does system audits to verify the level of service sold or blind audits to show the level of service being received. This has been proven successful in generating new customers and Revenue Generating Units for our Cable Clients. UCS is able to provide you with reports for both audit results and sales leads with our Palm PDA software applications.
- Equipment Recovery
Equipment that is not recovered at the time of disconnection can be a costly expense to your bottom line. UCS helps to recover your equipment by sending reminder letters with return locations, phone messages and live agent calls to your former customers. In some locations, UCS will support this effort with field techs who will pick up and return your equipment to your warehouse.
- Write Off Accounts
After all internal efforts are exhausted UCS will use its collections services to get your money or equipment. Letters and phone calls are used in the process with legal action being a last resort. Customer retention is our main goal in the collection process. Once accounts are paid they are encouraged to restart their service. These accounts are worked strictly on a contingency basis.
- Reminder Calls
Reminder calls can be made on accounts that are 31 to 60 days delinquent. These calls consist of a pre-recorded message and have been found to be effective in reducing the number of your write off accounts.
Professional Process Servers - An Affiliate of UCS