Helpful Tips and Info for Consumers
UCS has provided answers to frequently asked questions as well as links to helpful consumer information websites.
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Some helpful consumer tips and answers to questions you may have are listed below:
  • How do I make a payment

    UCS offers several ways to pay your account:

    1. Payments can be submitted online on the Pay Online page
    2. Mail a check or money order to PO Box 751090, Memphis, TN 38175,
    3. Call one of our Customer Service reps at either 901-452-8900 or 800-635-3197.
  • Who should I call if I have a question on my account or I received a letter and don’t understand why?

    You can call us locally at 901-452-8900 or toll free at 800-635-3197 and one of our Customer Service reps can help answer your questions. You may also email us at myaccount@ucs-memphis.com.

    Juice Plus consumer should call 866-218-2312.

  • How do I report a wrong number?

    Please call 901-869-2631 and give us the wrong number being called and we will remove it from our database.

  • Who do I call if I have a concern?
    Please call 901-869-2631 to speak with our compliance department to help resolve your issue.

Helpful Links to Collection Industry Sites for Consumers

ACA sponsored answers to your questions on collections and debt: www.knowmydebt.com

Consumer Financial Protection Bureau web site: www.consumerfinance.gov

The American Collector’s Association: www.acainternational.org

Discuss your account with a UCS representative by Email MYACCOUNT@ UNIVERSALCOLLECTIONSYSTEMS.COM or by form.

Make a payment

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Universal Is a Veteran Owned Small Business, Certified by The Department of Veteran Affairs, Washington, DC
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5240 Mendenhall Park Place | Memphis, TN 38115 Email: Sales eddie@ucs-memphis.com Consumer: 1-901-452-8900

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We are GSA approved and listed on GSA Advantage. We are the ONLY agency in TN with a GSA Contract!
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