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A Clear Path

How to triage stalls, disputes or consumer dissatisfaction.

By Angela Czerlanis

In the newly launched update of ACA’s Essential Collection Skills and Techniques course, we place a fresh emphasis on the keen listening skills and quick-thinking that pro collectors need. Calls move fast. Your ability to triage a stall, dispute or consumer dissatisfaction and respond appropriately is crucial to keeping the call moving and properly servicing the account for the consumer and your client.

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