March 2020

Relationship Goals Between Consumers, Spouses and Debt Collectors

What you need to know about spousal communication rules.

By Angela Czerlanis

Wedding season is approaching its peak in the U.S. As a debt collector, you may find yourself part of some of these unions while attempting to communicate with and collet from on or both spouses.

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I’m Not Paying That!

A consumer’s written refusal to pay is a valid cease communication request under the FDCPA.

By Laura Dadd

The Fair Debt Collection Practices Act allows consumers to request in writing that a debt collector cease contacting them, and the debt collector must comply with such a request. It also requires debt collectors to cease communications when consumers submit a written refusal to pay a debt.

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A Clear Path

How to triage stalls, disputes or consumer dissatisfaction.

By Angela Czerlanis

In the newly launched update of ACA’s Essential Collection Skills and Techniques course, we place a fresh emphasis on the keen listening skills and quick-thinking that pro collectors need. Calls move fast. Your ability to triage a stall, dispute or consumer dissatisfaction and respond appropriately is crucial to keeping the call moving and properly servicing the account for the consumer and your client.

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HIPAA Myths and Misconceptions Presented by SVMIC

By Loretta Duncan, FACMPE

Trying to comply with HIPAA can be a challenge for healthcare providers, especially when there is so much confusion about specific aspects of the Rules. On almost a daily basis, policyholders contact SVMIC for assistance with HIPAA-related issues. In fielding those calls and emails, some commonalities have been identified. In an effort to clear up this confusion and bust some of these HIPAA “myths”, a few of the most commonly asked questions are provided below with answers backed by the Department of Health and Human Services (HHS), the entity responsible for enforcement of HIPAA Rules.

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