By Angela Czerlanis
Wedding season is approaching its peak in the U.S. As a debt collector, you may find yourself part of some of these unions while attempting to communicate with and collet from on or both spouses.
By: Angela Czerlanis
ACA International members’ participation is CRITICAL in a grassroots campaign aimed at stopping potentially damaging legislation that could impact the way you and your peers collect medical debt. Setting the record straight with Congress requires all hands-on deck.
The Fair Debt Collection Practices Act allows consumers to request in writing that a debt collector cease contacting them, and the debt collector must comply with such a request. It also requires debt collectors to cease communications when consumers submit a written refusal to pay a debt.
In the newly launched update of ACA’s Essential Collection Skills and Techniques course, we place a fresh emphasis on the keen listening skills and quick-thinking that pro collectors need. Calls move fast. Your ability to triage a stall, dispute or consumer dissatisfaction and respond appropriately is crucial to keeping the call moving and properly servicing the account for the consumer and your client.
Trying to comply with HIPAA can be a challenge for healthcare providers, especially when there is so much confusion about specific aspects of the Rules. On almost a daily basis, policyholders contact SVMIC for assistance with HIPAA-related issues. In fielding those calls and emails, some commonalities have been identified. In an effort to clear up this confusion and bust some of these HIPAA “myths”, a few of the most commonly asked questions are provided below with answers backed by the Department of Health and Human Services (HHS), the entity responsible for enforcement of HIPAA Rules.
Bankruptcy filings fell by 0.9 percent for the 12-month period ending March 31, 2019, compared with the year ending March 31, 2018. According to statistics released by the Administrative Office of the U.S. Courts, the March 2019 annual bankruptcy filings totaled 772,646, compared with 779,828 cases in the previous year.
Providing opportunities for growth within your organization means identifying or creating appropriate support systems. Let’s take a look at what brand-new supervisors or managers might need to be successful in their new role.
Common collection challenges that arise from the emergency room.
The health care world has many moving parts. As a debt collector, it’s your job to be the health care expert—which means it’s often up to you to explain medical bills and insurance coverage to consumers, Collector magazine editor Anne Rosso May reports in the November issue.